A19Customs operates this store and website, along with all associated content, features, services, tools, and products (collectively, the “Services”), to provide you with a tailored shopping experience. Our platform is powered by Shopify, which helps us deliver and improve these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with the Services—whether by visiting our site, making a purchase, or communicating with us. If any part of this policy conflicts with our Terms of Service regarding your personal information, this Privacy Policy will take precedence.

Please review this Privacy Policy carefully. By accessing or using our Services, you confirm that you have read and understood how we collect, use, and disclose your personal information.

What We Mean by “Personal Information”

“Personal information” refers to details that identify you or could reasonably be linked to you. It does not include anonymized or de-identified data that cannot reasonably be connected to you.

We may collect or process the following types of personal information depending on your location, how you use the Services, and applicable law:

Name, billing/shipping address, phone number, and email address

Credit/debit card numbers, payment methods, and transaction history

Username, password, security questions, preferences, and settings

Items viewed, added to cart, purchased, returned, or exchanged

Messages or support inquiries you send us

IP address, browser type, device identifiers, and network info

How you interact with the Services, including browsing and activity patterns

How We Collect Personal Information

We gather personal information from a variety of sources, including:

When you create an account, place an order, or reach out to us

Through cookies, tracking tools, and your device when using our Services

Who help us operate our business (e.g., hosting, payment processing)

Including those involved in marketing or analytics

How We Use Your Information

Depending on your interaction with us, we may use your information for:

1. Providing and Improving Services

To fulfill orders, manage your account, process returns, remember your preferences, deliver customer support, and personalize your experience.

2. Marketing and Advertising

To send you promotional messages, show ads based on your activity, or recommend products.

3. Security and Fraud Prevention

To secure your account and transactions, prevent fraud, and ensure the safety of our platform.

4. Customer Communication

To respond to your questions, provide updates, and support you as needed.

5. Legal Compliance

To comply with legal obligations, respond to law enforcement, or enforce our policies.

How We Share Your Information

We may disclose your information to:

that support our operations (e.g., payments, fulfillment, IT)

for promotional purposes, subject to your consent and applicable law

such as for shipping or social media logins

or during corporate events like a merger or sale of assets

Shopify’s Role

Our Services are hosted and powered by Shopify. This means Shopify may collect and process your personal data to help us deliver the Services. Shopify may also use this information to improve its own services across multiple merchants. In those cases, Shopify is responsible for that data use. Learn more about Shopify’s practices at the Shopify Consumer Privacy Policy.

External Links

Our Services may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.

Children's Privacy

Our Services are not directed at children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Data Retention

While we implement security measures to protect your data, no system is completely secure. Please avoid sending sensitive data over unprotected channels.

We retain personal information only as long as necessary for operational, legal, or contractual purposes, such as maintaining your account, fulfilling transactions, or resolving disputes.

Your Privacy Rights

Depending on your location, you may have rights under applicable laws, such as:

Request details about personal data we hold

Ask us to delete your data

Request corrections to inaccurate information

Request a copy or transfer of your data

Opt out of promotional emails using the unsubscribe link

Residents of the UK or EEA may also have rights to:

(where consent was the basis for processing)

To exercise your rights, use the contact information below or visit Shopify’s Privacy Portal. We may need to verify your identity and may allow authorized agents to act on your behalf with proper documentation.

We will not discriminate against you for exercising any of your rights.

Complaints

If you have concerns about our use of your personal information, please contact us. You may also lodge a complaint with your local data protection authority. For EU residents, you can find your authority here.

International Transfers

We may transfer your personal data outside your home country. If we transfer data from the EEA or UK, we rely on approved safeguards such as Standard Contractual Clauses or similar legal mechanisms.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we’ll provide additional notice if required by law.

Last Updated: [04/08/2025]